This Privacy Policy explains how Trucking365 TMS collects, uses, stores, discloses, and protects information when you use our website, transportation management system, mobile applications, and related services (collectively, the "Service").
Trucking365 TMS primarily provides transportation management software to motor carriers and transportation businesses operating in the United States and Canada. Our production application servers and primary databases are hosted in the United States. Customer Data maintained in the Trucking365 TMS core production environment is stored on this U.S.-hosted infrastructure.
Trucking365 TMS is a software service operated by Yevhenii Andriushchenko, a sole proprietor ("Trucking365 TMS," "we," "us," or "our"). Legal and privacy contact information is provided in Section 16.
Depending on your location and the circumstances, additional rights may apply under applicable privacy and data-protection laws in the United States, Canada, or other jurisdictions.
Email: info@trucking365.io
1. Scope, Categories, and Data Sources
1.1 Information We May Collect
We may collect information including:
- information provided when an Account is created or updated, such as name, business name, email address, phone number, mailing or business address, DOT/MC numbers, and other registration or profile information;
- information provided through use of the Service, including information relating to customers, brokers, shippers, consignees, drivers, employees, contractors, vehicles, loads, trips, locations, invoices, payments, settlements, expenses, documents, messages, support requests, and related business records;
- information automatically generated when the Site or Service is used, including login times, page views, feature usage, Internet Protocol address, browser information, device information, operating-system information, and other technical or usage information;
- information received from third-party services that an authorized User chooses to connect to Trucking365 TMS, including supported ELD, telematics, accounting, factoring, toll, and other integrations.
1.2 Mobile Application and Location Data
When the Trucking365 TMS Driver App is used, the Service may collect additional information required for supported driver, trip, document, communication, and location-tracking functionality.
Background Location Notice: When location tracking is enabled, the Driver App may collect location information while an active trip is in progress even when the app is not actively displayed on the screen, subject to the permissions granted on the driver's device. Location collection is periodic and is not represented as continuous, second-by-second, or guaranteed real-time tracking.
Location Data:
- foreground location data while the Driver App is open and location functionality is enabled;
- background location data while supported background tracking is enabled, applicable device permissions are granted, and an active trip or supported tracking workflow exists;
- GPS coordinates, timestamps, and available reverse-geocoded location information such as city, region, or country;
- location updates may be collected periodically during active commercial trips, including approximately every 20 minutes in currently supported workflows, although timing may vary because of device, operating-system, connectivity, battery, permission, or other technical conditions.
Device and App Usage Information:
- device type, model, and operating-system version;
- available network and connectivity information required for app operation;
- app features accessed and trip-status updates;
- document uploads, photo captures, and supported Driver App interactions.
Permissions Data:
- camera access for supported document and proof-of-delivery photo features;
- photo-library or file access for supported image and document uploads;
- notification permissions;
- foreground and background location permissions.
Customer and Operational Data:
When you use Trucking365 TMS, you or other authorized users of your Account may provide information relating to customers, brokers, shippers, consignees, drivers, employees, contractors, vehicles, loads, trips, locations, invoices, payments, settlements, expenses, documents, messages, and other transportation or business records. We refer to this information collectively as "Customer Data."
Third-Party Integration Data:
If you choose to connect or use a third-party integration, we may receive information from, or send information to, that third-party service as necessary to provide the integration functionality selected or authorized by the User. Depending on the integration, this may include account identifiers, vehicle or driver information, location or telematics data, mileage, toll information, documents, accounting information, customers, invoices, payments, attachments, and other supported records.
2. Cookies and Similar Technologies
Cookies and similar technologies may be used to authenticate Users, maintain active sessions, protect the Service against abuse, remember interface preferences, understand Service usage, and improve website or application performance.
Cookies and similar technologies may collect information such as session identifiers, IP addresses, browser information, device information, preferences, and usage information. Depending on applicable law, some of this information may be considered personal information.
We do not use Customer Data entered into a Trucking365 TMS Account for third-party behavioral advertising.
3. Purposes of Processing and Use of Personal Information
3.1 Operational Uses
We may process information for purposes including:
- providing, operating, maintaining, and supporting the Service;
- authenticating Users and protecting Accounts;
- supporting loads, trips, drivers, vehicles, dispatch, documents, invoices, settlements, expenses, reports, and related transportation workflows;
- providing Driver App functionality and supported location tracking;
- providing User-authorized third-party integrations;
- providing customer support and troubleshooting;
- detecting, preventing, and investigating fraud, abuse, or security incidents;
- monitoring Service reliability and improving supported functionality;
- communicating Account, billing, security, support, and product information;
- complying with applicable legal obligations.
3.2 Data Retention. We retain Account information and Customer Data for as long as the applicable Account remains active and as reasonably necessary to provide the Service, comply with applicable legal or accounting obligations, resolve disputes, maintain security, prevent fraud or abuse, and enforce our agreements. More information is provided in Section 6.
3.3 Location Data Controls and Access
- Frequency: When supported tracking is active, location coordinates may be collected periodically during active commercial trips, including approximately every 20 minutes in currently supported workflows.
- Authorized Customer Access: Driver location may be available to authorized dispatchers, fleet managers, administrators, or other authorized personnel of the transportation company associated with the driver's Account.
- Trucking365 TMS Access: Authorized Trucking365 TMS personnel may access location or related Customer Data only when reasonably necessary for technical support, maintenance, security, troubleshooting, or another authorized Service operation.
- Driver Control: Supported location tracking may be disabled through available Driver App settings or by revoking applicable location permissions through the device operating system. Disabling required permissions may limit dispatch visibility or other location-dependent functionality.
4. Customer Data Is Private by Default
Customer Data entered into a Trucking365 TMS Account is private by default and is not made publicly available merely because it is stored in the Service.
Customer Data may be accessed by the Account owner, authorized users or drivers, persons with whom an authorized User intentionally shares information through supported functionality, service providers acting on our behalf, User-authorized third-party integrations, and other recipients described in this Privacy Policy.
5. Confidentiality and Access Controls
We use administrative, technical, and organizational controls designed to limit access to Customer Data according to authorization and operational need.
Authorized Trucking365 TMS personnel may access Customer Data where reasonably necessary to provide support, investigate an issue, maintain or secure the Service, troubleshoot software or integration behavior, or perform another authorized operational function.
Users are responsible for safeguarding Account credentials and for assigning appropriate permissions to their employees, contractors, drivers, and other authorized users.
6. Access, Retention, and Account Deletion
6.1 Access and Privacy Requests. Subject to applicable law, a User or other authorized requester may request access to, correction of, or deletion of personal information by contacting info@trucking365.io.
We may take reasonable steps to verify the identity and authority of the requester before disclosing, modifying, or deleting Account or Customer Data.
6.2 Account Deletion and Retention
An Account owner may request deletion of a Trucking365 TMS Account by contacting info@trucking365.io. Driver Account deletion may also be available directly through supported Driver App functionality.
When an Account deletion request is completed, access to the Account is terminated and personal information and Customer Data are deleted or de-identified from active systems within 30 days, except for information that must or may be retained for legal, tax, accounting, security, fraud-prevention, dispute-resolution, enforcement, audit, or other legitimate compliance purposes.
Certain billing, financial, tax, accounting, security, synchronization, or audit records may be retained for the period required or permitted by applicable law or reasonably necessary for legitimate business and compliance purposes.
Residual copies of deleted information may temporarily remain in backups and disaster-recovery systems until those backups are overwritten or expire through the ordinary backup lifecycle. Backup copies are not used for ordinary business operations.
7. Sharing Initiated or Authorized by the User
Trucking365 TMS includes functionality that allows authorized Users to intentionally share or transmit selected information.
Examples may include sending invoices or trip information by email, providing supported tracking or broker links, making information available to authorized drivers or personnel, submitting documents for supported processing, or transmitting information through a third-party integration selected by the User.
Such disclosure occurs only as part of functionality selected, configured, enabled, or initiated by an authorized User.
7.1 Tracking and Broker Links
An authorized User may generate and share a Tracking Page or broker link that provides a recipient such as a broker, shipper, or consignee with limited information about a Load and, where available, the most recent vehicle location available to Trucking365 TMS.
Depending on the supported configuration, a Tracking Page may be subject to an availability window, password protection, rate limiting, or other access controls. A Tracking Page may display permitted load or stop information and the most recent available vehicle location. It is not intended to expose internal notes, financial information, driver contact details, or private documents unless a future feature expressly provides otherwise.
Vehicle location shown through a Tracking Page represents the most recent location available from supported data sources and is not guaranteed to reflect the vehicle's exact or real-time position.
The User is responsible for deciding who receives a Tracking Page, safeguarding any associated password, using available sharing controls, and determining whether disclosure to the selected recipient is appropriate.
Trucking365 TMS is not responsible for subsequent forwarding, disclosure, retention, scraping, or misuse by a third-party recipient to whom the User intentionally provided access, subject to applicable law.
8. Disclosure of Information and Third-Party Services
Service Providers.
We may provide information to vendors and service providers that help us host, operate, secure, monitor, support, communicate through, bill for, or maintain the Service. Such providers may process information only as reasonably necessary to provide their services to us and subject to applicable contractual, confidentiality, and security requirements.
8.1 AI-Assisted Features and OpenAI
Trucking365 TMS may use third-party artificial-intelligence services, including OpenAI, to provide supported functionality such as document recognition, data extraction, rate-confirmation processing, and assistance with populating Load or related business information.
Information submitted for supported AI processing may include Customer Data contained in documents or business records selected by the User for processing. We use such information only to provide, maintain, troubleshoot, secure, and support the requested AI-assisted functionality.
Trucking365 TMS does not authorize Customer Data submitted through supported AI integrations to be used for third-party advertising or for training public or general-purpose AI models. The independent provider's processing remains subject to its applicable service terms, privacy commitments, and enterprise or API data practices.
8.2 QuickBooks Online Integration
When an authorized User chooses to connect QuickBooks Online, Trucking365 TMS uses Intuit's authorization process to establish the connection. Trucking365 TMS does not receive or store the User's QuickBooks Online password.
Depending on the functionality and configuration selected by the User, Trucking365 TMS may access QuickBooks Online information such as company information, customers, accounts, products or services, payment methods, currencies, tax-related reference data, invoices, payments, attachments, transaction status, and identifiers or metadata necessary to synchronize supported accounting records.
Trucking365 TMS may also send supported Trucking365 TMS information to QuickBooks Online, including customers, invoices, payments, attachments, and related information, when the User requests, enables, or configures the integration to perform those actions.
We use QuickBooks Online information only to provide, maintain, troubleshoot, secure, and support the QuickBooks Online integration and related Trucking365 TMS functionality.
We do not use QuickBooks Online information for third-party advertising or make it available to other Trucking365 TMS users for advertising purposes.
An authorized User may disconnect QuickBooks Online from Trucking365 TMS. After disconnection, Trucking365 TMS will stop using that connection to request new QuickBooks Online information, except for requests already in progress at the time of disconnection.
Information previously synchronized into Trucking365 TMS, together with synchronization identifiers and history reasonably necessary to maintain business records and auditability, may remain in the User's Account in accordance with our retention and deletion practices.
QuickBooks Online information retained in the Trucking365 TMS core production environment is stored on production servers and databases hosted in the United States.
QuickBooks Online is a third-party service provided by Intuit. The User's use of QuickBooks Online remains subject to Intuit's applicable terms and privacy policies.
8.3 Triumph Factoring Integration
Where enabled and initiated by an authorized User, Trucking365 TMS may transmit supported invoice and related freight information to Triumph for supported factoring workflows.
Trucking365 TMS does not make factoring, underwriting, financing, funding, approval, reserve, recourse, chargeback, collection, or payment decisions. Such matters are governed by the User's independent relationship with Triumph.
8.4 ELD and Telematics Integrations
Trucking365 TMS may connect to supported ELD and telematics providers, including Motive, Samsara, and Geotab, to retrieve supported information such as drivers, vehicles, trailers, vehicle locations, mileage, and other supported fleet or reporting data.
Third-party ELD and telematics providers independently control their hardware, devices, networks, APIs, source records, data availability, and data accuracy. Information displayed in Trucking365 TMS may therefore be delayed, unavailable, incomplete, or based on the latest data received rather than the vehicle's exact real-time state.
8.5 Toll Integrations
Trucking365 TMS may connect to supported toll-data providers such as Bestpass and PrePass to retrieve supported toll, transaction, device, vehicle, expense, or related information when an authorized User enables the applicable integration.
Toll-provider source records and related third-party processing remain subject to the applicable provider's systems and practices.
Legal Requirements and Protection.
We may disclose information where reasonably necessary to comply with applicable law, lawful court orders or government requests, protect the security or integrity of the Service, investigate fraud or abuse, enforce our agreements, or protect the rights and safety of Trucking365 TMS, our Users, or others.
Business Transfers.
If the Service or its business is involved in a merger, acquisition, reorganization, financing, or sale of all or part of its assets, information may be transferred as part of that transaction, subject to applicable confidentiality protections and law.
9. Data Hosting and Authorized Remote Access
Trucking365 TMS production application servers and primary databases are hosted in the United States. Customer Data maintained in the core Trucking365 TMS production environment is therefore stored in the United States.
Trucking365 TMS primarily provides the Service to motor carriers and transportation businesses operating in the United States and Canada.
Trucking365 TMS operates with a distributed team. Authorized personnel may access production systems remotely from locations outside the United States when reasonably necessary for technical support, security, maintenance, troubleshooting, administration, or another authorized Service operation.
Such access is limited according to authorization, operational need, confidentiality requirements, and applicable security controls.
User-authorized third-party integrations and service providers may process information on their own infrastructure and, depending on the provider, in other jurisdictions as necessary to provide their services.
10. Privacy Rights in the United States and Canada
Depending on the individual's location, the nature of the information, the size and activities of the applicable business, and other circumstances, privacy laws in the United States or Canada may provide additional rights or obligations. Applicable laws may include, where relevant, the California Consumer Privacy Act and related California privacy rules, Canada's Personal Information Protection and Electronic Documents Act, or applicable provincial privacy laws.
10.1 No Sale of Customer Data
Trucking365 TMS does not sell or rent Customer Data to third parties. We do not use Customer Data entered into a Trucking365 TMS Account for third-party behavioral or cross-context advertising.
10.2 Customer Responsibility for Driver and Workforce Data
Customers are responsible for determining whether they have the authority, notices, consents, contractual rights, or other lawful basis required to collect and process driver, employee, contractor, location, and related information through Trucking365 TMS.
Where applicable law provides an individual with rights to access, correct, delete, obtain information about, or otherwise exercise control over personal information, requests may be submitted as described in Section 14.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as the Service, technology, legal requirements, or our data practices evolve.
Updated versions will be published on this page with a revised "Last updated" date. Where appropriate, we may also provide notice of material changes through the Service or by email.
12. Children's Privacy
Trucking365 TMS is a business transportation-management Service and is not intended for personal or consumer use by children under 18.
We do not knowingly provide Accounts to children under 18 for use of the Service. The Driver App is intended for professional drivers and other authorized transportation personnel who are legally permitted to perform the applicable work.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address or delete the information as appropriate.
13. Mobile Application Permissions
The Trucking365 TMS Driver App may request device permissions where required for supported functionality.
Location Services:
- foreground location permission may be used for supported location features while the Driver App is open;
- background or "Always" location permission may be used for periodic background tracking during supported active-trip workflows while the feature is enabled;
- location permissions can be changed through device settings;
- supported Trucking365 TMS location tracking may also be disabled through available Driver App settings.
Camera:
- used for supported bill of lading, proof-of-delivery, receipt, document, and trip-related photo features;
- camera permission may be revoked through device settings.
Photo Library or File Access:
- used to select existing images or supported files for upload;
- access is subject to permissions and selections allowed by the device operating system and User.
Notifications:
- used for supported trip updates, messages, operational alerts, and application notifications;
- notification permissions can be managed through application or device settings where supported.
Restricting or revoking a permission may prevent the related Driver App feature from functioning.
14. Your Privacy Rights and Requests
Depending on your location and applicable law, you may have rights concerning personal information, including rights to request access, correction, deletion, portability, restriction of certain processing, or information about how personal information is used or disclosed.
Where processing is based on consent, you may also have the right to withdraw that consent, including by disabling optional permissions or supported functionality such as location tracking.
Privacy or deletion requests may be submitted to info@trucking365.io. We may take reasonable steps to verify the requester's identity and authority before acting on a request.
Requests are subject to applicable law, Account ownership and authorization rules, legitimate retention requirements, and other permitted exceptions described in this Privacy Policy.
15. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Data transmitted between supported applications and our production systems is protected using encrypted network connections where applicable. Access to Customer Data is restricted according to authorization and operational need.
We periodically review and update security controls as the Service and its infrastructure evolve.
No method of electronic transmission, remote access, or electronic storage is completely secure, and we cannot guarantee absolute security.
16. Contact Information
Operator: Yevhenii Andriushchenko, sole proprietor
Service: Trucking365 TMS
Mailing address: 12 Dachna Street, Apt. 1, Budy 62456, Ukraine
Email: info@trucking365.io
Privacy and Account-deletion requests may be submitted to info@trucking365.io.
Intuit and QuickBooks are registered trademarks of Intuit Inc. Used with permission.